Customer Corner

Welcome to the Customer Corner, a space dedicated to helping you get the most out of your banking experience.
For tips on navigating our website to get the information that is most relevant to you, for links to information that is vital to you as a bank customer and lots more.

The Customer Corner is a section dedicated to you and it will equip you with the information you need to ensure your banking experience remains enjoyable, memorable and most of all convenient so that we can continue delivering on our promise of giving you Time for More.

Get to Know

Do you know that there is information that you as a bank customer should know?
Knowledge is power and with this information, you will be at a vantage point in knowing what to expect from CBA as your bank. It is only fair that your rights as a consumer are upheld and it is upon you as the consumer to be in the know.

The Banking Consumer Guidelines for instance contain valuable information for you. Access the document here.

Incase you need to speak to us directly, call us on 2884444.
For queries concerning ATM cards, call our Card Centre directly on 0724 256 667 or 0734 600 234

To get the branch closest to you, click here for our comprehensive list of branch locations and their contact details as well as the specific branch operating hours.

Secure yourself from Online Fraud

With the increase in online fraud, CBA has taken specific measures to ensure we safeguard your interests.
Online safety can be effective when you as a customer actively participate in the process and take the necessary precautions to ensure you are not an easy target for fraudsters.

Take a look at these security tips and use them to your benefit.

Got a Complaint?

In the unfortunate incidence that you are not satisfied with any of the services provided to you by CBA, do you know how to get your matter the attention it deserves?

The complaints handling procedure we have adopted is simple and is meant to help you get the matter addressed .

For forms from the site, click here to access a comprehensive listing of all the forms available online.