Customer Connect
  • Customer GuidelinesRead More

    Customer Guidelines

    Download Consumer Guidelines.

    Download Key Facts on Personal Banking.

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  • Got a complaint?Read More

    Got a complaint?

    In the unfortunate incidence that you are not satisfied with any of the services provided to you by CBA, do you know how to get your matter the attention it deserves?

    The complaints handling procedure we have adopted is simple and is meant to help you get the matter addressed .

    For forms from the site, click here to access a comprehensive listing of all the forms available online.

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  • Safety TipsRead More

    Safety Tips

    With the increase in online fraud, CBA has taken specific measures to ensure we safeguard your interests.
    Online safety can be effective when you as a customer actively participate in the process and take the necessary precautions to ensure you are not an easy target for fraudsters.

    Take a look at these security tips and use them to your benefit.

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  • Information for youRead More

    Information for you

    Do you know that there is information that you as a bank customer should know?
    Knowledge is power and with this information, you will be at a vantage point in knowing what to expect from CBA as your bank. It is only fair that your rights as a consumer are upheld and it is upon you as the consumer to be in the know.

    The Banking Consumer Guidelines for instance contain valuable information for you. Access the document here.

    Incase you need to speak to us directly, call us

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